Frequently Asked Questions
Everything you need to know about our handcrafted silver collections.
Is your jewelry made of authentic 925 sterling silver?
Yes, every piece at Touch925 is crafted from genuine 925 sterling silver and comes with an authenticity certificate to ensure the highest quality and purity.
How should I care for my silver jewelry to prevent tarnishing?
To maintain its shine, keep your jewelry away from chemicals, perfumes, and water. Store it in an airtight pouch when not in use and clean it gently with a soft microfiber cloth.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy for all unworn items in their original packaging, provided the security tag remains intact.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
Do you offer a warranty on your products?
We provide a 6-month warranty covering manufacturing defects. Please note that this does not cover accidental damage, normal wear and tear, or tarnishing due to improper care.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most domestic pin codes.