Returns & Exchanges

At Touch925, we want you to be completely satisfied with your silver jewellery; if your piece isn't perfect, you can return or exchange it within 15 days of delivery. All items must be in their original, unworn condition and include the authentic hallmark packaging.

1

Initiate Your Request

Log into your account or contact our support team with your order number and photos of the jewellery to start the return process.

2

Secure Packaging

Place the silver jewellery back in its original Touch925 box and signature velvet pouch to ensure it is protected during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Inspection and Refund

Once our artisans verify the item's condition and silver purity, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing